Customer Service Representative - Mojokerto

Join our dedicated team at Edulab Indonesia and embark on a rewarding career as a Customer Service Representative. We offer a competitive salary, comprehensive benefits, and exceptional opportunities for personal and professional growth. As a key member of our customer support team, you will play a crucial role in ensuring our customers receive the best possible service. Based in Mojokerto, you'll be at the heart of our operations, handling customer inquiries, resolving issues, and ensuring a seamless experience for our clients.

At Edulab Indonesia, we are committed to fostering a culture of excellence and innovation. Our team is passionate about what we do, and we believe that our customers are at the center of everything we do. As a Customer Service Representative, you will have the opportunity to develop your skills and grow within a supportive and dynamic environment. We are looking for someone who is not only highly skilled but also genuinely passionate about delivering exceptional customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of satisfaction.
• Provide accurate and timely information to customers, resolving their issues effectively.
• Document and track customer interactions using our CRM system (Salesforce).
• Collaborate with other departments to ensure a seamless customer experience.
• Monitor customer satisfaction scores and provide feedback to improve our services.
• Stay updated with industry trends and best practices in customer service.
• Assist in training and mentoring new team members.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software, particularly Salesforce.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Psychology, or a related field.
• Fluency in Indonesian and English.
• Previous experience in the education or e-learning industry is a plus.

🛠️ Keahlian

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