IT Technical Support Specialist - SBPnet (Denpasar Utara, Bali)

Join SBPnet as a Technical Support Specialist in the heart of Denpasar Utara, Bali, and become a key player in delivering exceptional IT solutions. This full-time role offers a competitive salary (Rp 2.8M–3.5M/month), comprehensive benefits, and the chance to work in a dynamic environment. As an IT Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.

At SBPnet, we are committed to providing top-notch IT services to our clients. Our team is dedicated to delivering high-quality solutions that meet the unique needs of each client. By joining us, you will have the opportunity to work with cutting-edge technology and contribute to our ongoing success.

In this role, you will be working closely with our clients to troubleshoot and resolve IT issues, install and configure hardware and software, and provide ongoing maintenance and support. You will be using tools like ServiceNow, Jira, and other industry-standard software to manage and track your tasks.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to clients, including troubleshooting and resolving IT issues.
• Install, configure, and maintain hardware and software.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Document technical processes and provide training to end-users.
• Work with the IT team to implement new technologies and solutions.
• Collaborate with clients to understand their IT needs and provide effective solutions.
• Stay up-to-date with the latest IT trends and technologies.
• Provide ongoing maintenance and support to ensure client satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in IT technical support.
• Familiarity with ITIL framework and best practices.
• Knowledge of networking, hardware, and software.
• Experience with ServiceNow, Jira, or similar IT service management tools.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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